Need to Raise a Support Ticket?

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How to Create a Support Ticket #

1. Log in to your Appsha Dashboard.
2. Navigate to Support from the bottom of the navigation panel.
3. You will see all your existing support tickets.
4. To continue an existing conversation, select a previous ticket.
5. To create a new ticket, click Create a New Support Ticket.
6. Select the appropriate support category:
   • General Enquiries
   • Billing Support
   • Profile Support
   • Fulfillment Order Support
7. Enter a clear subject and detailed description of your issue.
8. Upload any supporting documents if required.

Supported File Formats

You may upload files in the following formats:

• PDF
• DOCX
• XLSX
• PPTX
• TXT
• CSV
• JPG
• PNG

Maximum file size: 15 MB

Once submitted, your ticket will be assigned to an Appsha support team member and reviewed as soon as possible.